CARE INFORMATION

The utmost attention and care has gone into hand selecting the skins for each Zahava NYC bag. Please note that any unique marks, tonal or grain variations are characteristics of natural leather and not imperfections.  

PLEASE FOLLOW THE CARE INSTRUCTIONS BELOW TO MAINTAIN THE BEAUTY AND NEWNESS OF YOUR ZAHAVA NYC HANDBAG: 

• Be careful when adding heavy items or overstuffing the bag, as doing so may damage or deform its shape.

• Avoid contact with water, grease, lotions, perfumes and other cosmetics. If the bag gets wet or soiled, dab it with a soft neutral cloth.

• Avoid overexposure to heat, humidity, moisture and direct sunlight, as it may discolor and slightly distort the shape of the product.

• Be careful not to rub your bag against abrasive materials/surfaces. Any minor scratches may be treated by delicately rubbing the leather with a very clean finger.

• To clean your bag of dirt from daily use, wipe it gently with a clean soft cloth. You can also apply a leather cleaner/conditioner, but make sure to test an inconspicuous area first. For more intensive cleaning, we recommend taking your bag to a shoe repair shop that specializes in leather handbag treatment.

• When the bag is not in use, be certain to store it in the dust bag provided in a cool, dry place. Stuffing the bag with tissue paper and tucking all straps inside the bag will help to maintain its shape and prevent exterior scratching and crocking.

BESPOKE

Looking for a custom bag? We can help! Contact us to schedule a consultation.

IN-PERSON VIEWING

You can view all products, along with upcoming collections, in person, by appointment only. Please contact us to schedule an appointment. We look forward to seeing you!

PRODUCT FEEDBACK

We pride ourselves are being a brand that’s created by a woman, for women, and we want to hear your ideas!

If you have any thoughts for future products or are looking for a specific bag in another color please let us know. You can also post reviews on the product pages and our social media channels. We value our customers’ experience, along with the quality of our products, above all else!

PRODUCT WARRANTY

We stand by the quality and craftsmanship of our products and are offering a one-year warranty policy for all leather handbags! Products that are within the one-year warranty period are eligible for repairs free of charge. Proof of purchase from Zahava LLC will be required for any repair services. 

Email us at info@zahavanyc.com with a brief description of the issue, along with a photo of the damaged item, as this enables us to provide the best service to you. We will be more than happy to fix the product and ship it back to you free of charge! The customer must pay for the shipping charges to get the bag to us, but that's it. If there is an issue that we are unable to fix, we will let you know and do our very best to make it up to you. Each case will be dealt with on an individual basis and repairs may take up to 3 to 4 weeks, excluding shipping time. We will communicate all of this information once we're able to assess the damage with our manufacturer.

For products that are outside of the warranty period, you can still contact us via the instructions cited above. We will be more than happy to offer our repair services to you but at a cost. Customers will be responsible for a service fee for the repair, as well as the shipping charges in both directions. The repair costs are decided on a case-by-case basis, as it varies depending on the service needed.

WARRANTY DISCLAIMER

Please note, this warranty applies to materials and workmanship under responsible use only. This warranty does not cover damage caused by accident, rough handling, irresponsible use, or neglect. Additionally, we would like to add that all leather evolves over time, which is part of its beauty. Therefore, this warranty does not cover the natural aging of materials or wear and tear. If general wear and tear has affected the products’ appearance, we suggest visiting a leather care professional for refurbishment.

GENERAL POLICIES

All Zahava NYC purchases are subject to availability. We do our very best to make sure that all product information and stock levels are accurate and up-to-date. All product descriptions, details, and images are as precise as possible, but since our leather goods are made by hand slight variations will occur. In addition, please be aware that the size and color of images may vary across computer screens and mobile devices. If you are concerned with the size, details or color of a handbag, please contact us with any questions.

ORDER ACCEPTANCE

When you submit your order, you are agreeing to the Zahava LLC Terms of Use and Privacy Policy. Please carefully review these statements prior to completing your online purchase.

ORDER PROCESSING

Orders are processed and delivered Monday through Friday, excluding Holidays. In stock items are shipped within 3 business days. For all pre-order or made-to-order merchandise, please allow for longer wait times, which are listed on the product page, or upon checkout, if applicable. Please make certain to account for ordering processing in addition to the time indicated by your preferred shipping method.

ORDER CONFIRMATION

You should receive a confirmation email and order number shortly after your order is placed. If you do not receive an order confirmation, please contact us at orders@zahavanyc.com.

CHANGES & CANCELLATIONS

To modify or cancel an order, please contact us as soon as possible at orders@zahavanyc.com and we will do our very best to make the appropriate adjustments. However, once an order is placed we cannot guarantee that modification and cancellation requests can be processed. If we're unable to update your order accordingly, you may return your purchase once it's received. Please refer to our return policy below.

"PREMIER" DELIVERY SERVICE

WE OFFER FREE, NEXT DAY, HAND-DELIVERED PACKAGES TO ALL NEW YORK CITY ADDRESSES!

“Premier” Delivery Service in NYC is free and our gift to you! If you would like a hand-delivered package that is beyond the location and time parameters listed below, please contact us at orders@zahavanyc.com and we can set something up for you. Please note that there may be a small fee associated with any additional service requests (date and time changes are usually free of charge). 

PROCESSING & DELIVERY

Orders are processed and delivered Monday through Friday only, excluding Holidays. Orders received after 5:00 p.m. EST do not qualify for standard Next Day delivery and will be processed the following business day unless otherwise noted. 

“Premier" Delivery Service orders will be delivered to Manhattan locations only via Messenger Service and a signature is required upon delivery. You may authorize another person to sign for your delivery, such as your doorman, in the "Premier" Delivery Service Notes field under Additional Comments at checkout. Deliveries typically occur between 12:00 and 5:00 p.m. EST.

We will contact you at the email provided if there is an issue with the delivery information you’ve submitted. The courier will contact the number provided in the event there are issues delivering your order.

DELIVERY ACCEPTANCE

When you submit your order, you are agreeing to the terms of the delivery service (see Terms of Use) and cannot hold Zahava LLC responsible for failed delivery attempts. The cost of delivery is non-refundable.

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, and Discover. We do not accept checks or money orders. Full payment is due upon checkout, prior to order processing. Your credit/debit card will be charged upon checkout, once you receive your order confirmation.

All orders are securely processed and verified through the Stripe Payment Platform. Zahava LLC reserves the right to cancel any orders that do not meet security standards.

SALES TAX

Zahava NYC, along with our distribution center, is based out of New York City. Therefore, all items shipped to a New York address will be charged the NY State Sales Tax of 4%, along with the corresponding county/city and local tax rates. New York City has a combined sales tax rate of 8.875%.

If you believe there is an error with the sales tax rate upon checking out, please contact us at info@zahavanyc.com, so we can urgently review and correct the issue.

WARRANTY DISCLAIMER

Zahava LLC expressly disclaims all warranties, expressed or implied, on its Products, to the full extent permitted by applicable law. For Zahava LLC's complete warranty disclaimer, please see our Terms of Use.