leather and handbag care
The utmost attention and care has gone into hand selecting the skins for each Zahava NYC bag. Please note that any unique marks, tonal or grain variations are characteristics of natural leather and not imperfections.
PLEASE FOLLOW THE CARE INSTRUCTIONS BELOW TO MAINTAIN THE BEAUTY AND NEWNESS OF YOUR ZAHAVA NYC HANDBAG:
Be careful when adding heavy items or overstuffing the bag, as doing so may damage or deform its shape.
Avoid contact with water, grease, lotions, perfumes and other cosmetics. If the bag gets wet or soiled, dab it with a soft neutral cloth.
Avoid overexposure to heat, humidity, moisture and direct sunlight, as it may discolor and slightly distort the shape of the product.
Be careful not to rub your bag against abrasive materials/surfaces. Any minor scratches may be treated by delicately rubbing the leather with a very clean finger.
To clean your bag of dirt from daily use, wipe it gently with a clean soft cloth. You can also apply a leather cleaner/conditioner, but make sure to test an inconspicuous area first. For more intensive cleaning, we recommend taking your bag to a shoe repair shop that specializes in leather handbag treatment.
When the bag is not in use, be certain to store it in the dust bag provided in a cool, dry place. Stuffing the bag with tissue paper and tucking all straps inside the bag will help to maintain its shape and prevent exterior scratching and crocking.
additional product information
Looking for a custom bag? We can help! Contact us to schedule a consultation.
You can view all products, along with upcoming collections, in person, by appointment only. Please contact us to schedule an appointment. We look forward to seeing you!
We pride ourselves are being a brand that’s created by a woman, for women, and we want to hear your ideas!
If you have any thoughts for future products or are looking for a specific bag in another color please let us know. You can also post reviews on the product pages and our social media channels. We value our customers’ experience, along with the quality of our products, above all else!
We stand by the quality and craftsmanship of our products and are offering a one-year warranty policy for all leather handbags! Products that are within the one-year warranty period are eligible for repairs free of charge. Proof of purchase from Zahava LLC will be required for any repair services.
Email us at firstname.lastname@example.org with a brief description of the issue, along with a photo of the damaged item, as this enables us to provide the best service to you. We will be more than happy to fix the product and ship it back to you free of charge! The customer must pay for the shipping charges to get the bag to us, but that's it. If there is an issue that we are unable to fix, we will let you know and do our very best to make it up to you. Each case will be dealt with on an individual basis and repairs may take up to 3 to 4 weeks, excluding shipping time. We will communicate all of this information once we're able to assess the damage with our manufacturer.
For products that are outside of the warranty period, you can still contact us via the instructions cited above. We will be more than happy to offer our repair services to you but at a cost. Customers will be responsible for a service fee for the repair, as well as the shipping charges in both directions. The repair costs are decided on a case-by-case basis, as it varies depending on the service needed.
Please note, this warranty applies to materials and workmanship under responsible use only. This warranty does not cover damage caused by accident, rough handling, irresponsible use, or neglect. Additionally, we would like to add that all leather evolves over time, which is part of its beauty. Therefore, this warranty does not cover the natural aging of materials or wear and tear. If general wear and tear has affected the products’ appearance, we suggest visiting a leather care professional for refurbishment.
online shopping guidelines
All Zahava NYC purchases are subject to availability. We do our very best to make sure that all product information and stock levels are accurate and up-to-date. All product descriptions, details, and images are as precise as possible, but since our leather goods are made by hand slight variations will occur. In addition, please be aware that the size and color of images may vary across computer screens and mobile devices. If you are concerned with the size, details or color of a handbag, please contact us with any questions.
Orders are processed and delivered Monday through Friday, excluding Holidays. In stock items are shipped within 3 business days. For all pre-order or made-to-order merchandise, please allow for longer wait times, which are listed on the product page, or upon checkout, if applicable. Please make certain to account for ordering processing in addition to the time indicated by your preferred shipping method.
You should receive a confirmation email and order number shortly after your order is placed. If you do not receive an order confirmation, please contact us at email@example.com.
CHANGES & CANCELLATIONS
To modify or cancel an order, please contact us as soon as possible at firstname.lastname@example.org and we will do our very best to make the appropriate adjustments. However, once an order is placed we cannot guarantee that modification and cancellation requests can be processed. If we're unable to update your order accordingly, you may return your purchase once it's received. Please refer to our return policy below.
SHIPPING & DELIVERY
WE OFFER FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS!
All orders are shipped via Federal Express. We offer free FedEx Ground shipping on all orders shipped within the 48 contiguous states. Expedited shipping options are available for an additional fee and are listed on the checkout page. Orders may not be shipped to P.O. Boxes or APO/FPO addresses and cannot be shipped COD.
For orders to Hawaii and Alaska, we recommend shipping via FedEx 2-Day. FedEx Overnight shipping options are available as well (FedEx Standard Overnight is not available for inbound Hawaii deliveries).
Unfortunately, we do not currently offer international shipping. If you would like a Zahava handbag but are located outside the USA, please contact us. Hopefully, we can work with you to sort something out!
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please note that it can take up to 48 hours for tracking to appear. If we cannot process your order we will attempt to contact you at the email provided.
For security reasons, all orders over $1,000 require a signature upon delivery. Please make sure that you are available to sign for your order when it is delivered.
Zahava LLC is not responsible for unanticipated delays, lost items or delivery failures. The cost of shipping is non-refundable.
"PREMIER" DELIVERY SERVICE
WE OFFER FREE, NEXT DAY, HAND-DELIVERED PACKAGES TO ALL NEW YORK CITY ADDRESSES!
“Premier” Delivery Service in NYC is free and our gift to you! If you would like a hand-delivered package that is beyond the location and time parameters listed below, please contact us at email@example.com and we can set something up for you. Please note that there may be a small fee associated with any additional service requests (date and time changes are usually free of charge).
PROCESSING & DELIVERY
Orders are processed and delivered Monday through Friday only, excluding Holidays. Orders received after 5:00 p.m. EST do not qualify for standard Next Day delivery and will be processed the following business day unless otherwise noted.
“Premier" Delivery Service orders will be delivered to Manhattan locations only via Messenger Service and a signature is required upon delivery. You may authorize another person to sign for your delivery, such as your doorman, in the "Premier" Delivery Service Notes field under Additional Comments at checkout. Deliveries typically occur between 12:00 and 5:00 p.m. EST.
We will contact you at the email provided if there is an issue with the delivery information you’ve submitted. The courier will contact the number provided in the event there are issues delivering your order.
We accept Visa, MasterCard, American Express, and Discover. We do not accept checks or money orders. Full payment is due upon checkout, prior to order processing. Your credit/debit card will be charged upon checkout, once you receive your order confirmation.
All orders are securely processed and verified through the Stripe Payment Platform. Zahava LLC reserves the right to cancel any orders that do not meet security standards.
Zahava NYC, along with our distribution center, is based out of New York City. Therefore, all items shipped to a New York address will be charged the NY State Sales Tax of 4%, along with the corresponding county/city and local tax rates. New York City has a combined sales tax rate of 8.875%.
If you believe there is an error with the sales tax rate upon checking out, please contact us at firstname.lastname@example.org, so we can urgently review and correct the issue.
TO RETURN MERCHANDISE
To initiate a merchandise return please review all of the information below and then click on the link provided at the bottom of this section to enter the Zahava Returns Portal. A FedEx return slip will be generated for you along with the appropriate information needed to complete your return.
- Place the items in the original Zahava NYC packaging.
- Include a copy of your original invoice with your return authorization number clearly documented.
- Close the box and tape it securely.
- Place the return shipping label over the original label with clear packing tape (make sure any other shipping labels are removed or crossed out).
- Drop off your return package at a FedEx location or use the FedEx pickup service.
If you are using the "Premier" Delivery Service as your shipment method, returns may be processed via messenger delivery service as well. To generate a return, please contact us at email@example.com and we will advise on how to proceed from there.
You will be notified by email once we have received and processed your return. Refunds will be issued in the same form as the original purchase payment. Once we receive your return, please allow 2 to 3 business days for your return to be processed and then 5 to 10 business days for your bank to post the refund to your account. Shipping costs are non-refundable.
GENERAL RETURN DISCLAIMER
All merchandise must be unused, undamaged and be in the same condition as when it was received. All returned merchandise must include the vendor packaging and tags, along with any additional accessories and components.
Zahava LLC reserves the right to refuse the return of any merchandise that does not comply with the above criteria. In these instances, we will send the product(s) back to the customer.
Due to the timeline for processing an exchange and the limited inventory of most of our merchandise, we currently do not offer exchanges (unless the item(s) were defective or damaged upon arrival). If you would like to exchange an item, we recommend placing a new order for the product of your choosing and returning your current purchase for a refund. You will receive a prepaid return label from us to ship back your unwanted item, so there is no additional cost that you will incur.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE DON'T HESITATE TO CONTACT US!